Once your referral is received, our team will be busy preparing it, according to what we have available at the time.

We only give age appropriate items. For example, if a highchair is requested for a newborn baby, a new referral would need to be submitted when the baby is approximately 5 months old.

We aim to have referrals made up and delivered within a week from the date the referral was submitted. However, this can be slightly longer during busy times and holidays. We will call the family on the day we are ready to deliver to check they are at home. If not, the referral will be added to the next delivery to that area.

Please ensure phone numbers are correct so we can contact families easily.

At busy times and for rural areas, we may ask for referrals to be collected from KidsBank by the referrer.

Please check our wish list for items we currently need. If an item is not on this list, it means we are currently well stocked. If items are on our wish list, please drop them off with us during our opening times only.

If it is not on our wish list, please ensure you have checked with us before you come to donate.

Our Gifting Guide available on our Donate Items page outlines all the items we are able and are not able to re-gift to our families. If you are unsure about any of the items you wish to donate, please contact us.

We have a full Gifting Guide available on our website, which outlines all the items we are able and are not able to re-gift to our families.

Please check this guide before dropping with us. If you are unsure, please contact us in advance. 

We are delighted to offer a range of opportunities for teams to volunteer at KidsBank. For full details of the volunteering opportunities, please visit our Corporate Support page.

• KidsBank Hub Volunteering: We are delighted to offer volunteering days for teams up to 6 people in our KidsBank Hub. Dates are available between February and October each year. Due to high demand, dates are limited to one per company. Dates can be booked using our Booking Calendar. Please let us know the Company you represent using the notes section on booking.

From Donating Items to Fundraising, or signing up for one of our Corporate Volunteering Days to Donating Financially there are lots of ways to help support KidsBank and our families. 

For full details, click on the links above.

If you live in Flintshire and require further information about other services and support available, please click on the links below:

Cost of Living Hub

Best Start in Life – Best Start in Life

If you live in Cheshire West & Chester and require further information about other services and support available, please click on the links below:

CWaC Benefits Calculator – Other benefits and grants | Cheshire West and Chester Council

Benefits and Welfare help – Benefits and welfare help | Cheshire West and Chester Council

Crisis and Resilience Support – Information on crisis payments, HELP scheme, housing and hardship payments, school holiday support payment, local support from organisations and heating oil support – Crisis and Resilience Fund | Cheshire West and Chester Council

Cost of Living – Cost of living | Cheshire West and Chester Council

Free School Meal’s – Free school meals | Cheshire West and Chester Council

Healthy Start – How to apply – Get help to buy food and milk (Healthy Start)  

Live Well – Home | Live Well Cheshire West

Starting Well Website – Starting Well :: Cheshire and Wirral Partnership NHS Foundation Trust

School Holiday Activities – School holiday activities | Cheshire West and Chester Council

Holiday Activities and Food Fund (HAF) – Find out what HAF is, eligibility and how to apply – Cheshire West Holiday Activities and Food (HAF) Programme | Cheshire West and Chester Council 

School Uniform Support – School uniforms | Cheshire West and Chester Council

Food Support –  West Cheshire Food Partnership map | Cheshire West Voluntary Action : Cheshire West Voluntary Action

Best Start in Life – Best Start in Life – Best Start in Life